Remote Online Notarization for Mortgage Loans

This is where we spend the MOST time in our day because we understand if we get this part wrong, everything else goes downhill quickly. We have a lengthy preferred notary list we have worked with in most zip codes across the country. However, when those closers are unavailable, we search for notaries that have strong reviews. We automatically blacklist any with legitimate negative reviews so they never have the opportunity to be in front of our clients. When reading their profiles we choose the closers that speak about customer service and communication and we don’t work with the ones that say how great they are. We search for relationship-based vs. transaction-based notaries. Lastly we call them and ask them 7 interview questions as our final barometer to their knowledge and customer service skills. This lengthier process helps eliminate the vast majority of “side hustle” notaries and only leaves the professionals in each zip code.

Our process and systems allow us to guarantee this because we HEAVILY vet our closers and improve our preferred lists daily. On the back end, we REQUIRE full document scanbacks after the closing(almost no signing companies do this because it requires more time & expertise). We review these scans and approve or correct them in real-time and track Fedex/UPS 3 times a day to ensure those perfect documents are dropped and arriving into our clients hands the next morning, ensuring no delays in funding & recording. If for any reason there is negative feedback at the table or delays in funding due to document errors, we GLADLY refund our clients, because that’s not what we were hired to deliver. Our accuracy is over 99% every month with 1,000s of closings each month.

Once you place the order, you can immediately upload unsigned title & lender documents and an overnight shipping label. Our team will work on quickly assigning the best available notary in the area. Once assigned you will receive an email confirmation with the notary’s contact info. The notary will then reach out via phone to confirm the order with the signers(unless instructed not to) so they know who to expect at the appointment and to remind them to bring their valid government IDs. You will receive an email when that confirmation has happened. Once the appointment is completed, you will be notified via email about the completion results. Then once the signed documents and ID photos are uploaded to the portal, you will again be notified.

Not much at all. We understand that sometimes you may have lender clients that are not very organized and send you documents very last minute. We get it, that’s part of real estate. Our team is very used to that and we have clients that submit same day orders every single day. If the closing is within 2 hours, sometimes it may make sense to submit it as an ASAP order so that we can see who is available and at what times that day. Doing this allows us to give more options to the signers.